Using your account | The Change Account

Online Change Account
Mobile App
Functions at a glance

Using your Online Change Account

Managing your finances online is something most people can’t resist. The Change Account allows you to control your finances all at once - conveniently, securely and quickly. With our fully responsive platform you can manage your finances on any device, wherever you are. When you first login to Your Change Account you can view our 'Getting Started' video to help you.

Creating Your Change Account

Using your Change Account Mobile App

Do more with your mobile! Keep track of your finances at the touch of a button whilst you are on the move. The Change Account mobile app allows you to take your finances with you, wherever you go. Signing up is easy and your finances are secure.

Functions at a glance

Accounts

View Your Card account and Wallets anytime

Check your individual balances for Your Card account and Your Wallets
Search your statements
View up to 6 years of transactions
Edit Your Change account details and settings

Transfers

Make simple and secure transfers within Your Change Account

Transfer money from Your Card Account to Your Wallets
Transfer money from Your Wallets to Your Card Account
Transfer money between Your Wallets
Review or cancel transfers

See: Budgeting Tools - Time Lock

Receive Payments

Have payments sent directly into Your Change Account

Receive one off payments and regular payments

Set Up Payments to other UK accounts

Flexible Payments on time

Pay bills from Your Card Account or Your Wallets
Set up a one off or recurring payment
Cancel recurring payments
Pay existing payees
Pay new payess (not available on mobile)
Personalise your payments

Payment Alerts

Notifications to help you keep track of your finances

New Payee Added
New Direct Debit Added
Warning Upcoming Direct Debit
Direct Debit (paid/failed)
Scheduled payments (paid/failed)
Money paid in
Choose to receive these payment alerts via email, mobile app and/or SMS

Full details on Payment Alerts here

Security

Keeping your finances secure is our priority

Secure registration and logon process
Automatic logoff after 4 minutes of inactivity
Any data entered or accessed including password or account information, will not be stored on your device (Mobile app).
There will be an encrypted transmission of data between your account and your device (Mobile app).

See: Protecting Your Finances