Change Account Limited Registered Office: 48-54 Moorgate, EC2R 6EJ, London. Registered in England and Wales No. 08425566.

We will always greet you personally using your first and last name. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last section of your postcode. All emails will include our official website www.thechangeaccount.com with details on how to contact us via email or by phone.

Change Account Limited will NEVER ask you to send your User ID, Online Password, Online PIN, Card PIN or Mobile PIN via email. Change Account Limited will NEVER ask for your FULL User ID, Online Password, Online PIN, Card PIN or Mobile PIN when identifying you via the phone. Please ensure your details, particularly your email address are always up to date on Your Change Account.

All links within our emails will go to a page on www.thechangeaccount.com or to trusted Government regulatory websites (e.g. Financial Ombudsman). The exception to this is research emails, which may contain a link to a partner research company website but you will not be asked for any account or log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email@thechangeaccount.com or www.thechangeaccount.com. We will never link directly through to your logged in Change Account or to a page that asks for your security or personal details.

If you receive a suspicious call or email, cease the call immediately, or forward the email to Customer.Services@thechangeaccount.com. Visit Protecting Your Finances for more information and advice.

You should note that ordinary e-mail is not secure. Please do not send us any confidential information via email. All account related queries can be sent using our secure messaging service which you can access when you are logged in to Your Change Account. We will only use e-mail to send you account or transaction and, possibly marketing information (if you have given your consent for us to do so). We will not use e-mail to send other confidential personal information to you.

We cannot accept any responsibility for the unauthorised access by a third party and/or the corruption of data being sent by individuals to Change Account Limited.