We’re back up & running!

Dear Customer,

We have some good news to share!

The Financial Conduct Authority (FCA) has lifted restrictions on Wirecard Card Solutions Limited’s operations, and regulated services have now been restored. This means you are able to resume using your Change Account debit card to access your funds and for payment services as normal.

We understand that you may still be concerned, so behind the scenes we are taking additional steps to secure and reinforce the service to you, and we will be in touch to introduce such soon.

These have been an exceptional few days that have affected so many. We deeply apologise for the inconvenience that this may have caused and remain grateful for your ongoing support.

If you have any questions, please don’t hesitate to send us an email – thechange.account@exelaonline.com.

Sincerely,  

The Change Account Team