Fee Information Document
Name of the account provider: The Change Account
Account name: The Change Account.
Date: last updated September 2018
- This document informs you about the fees for using the main services linked to the payment account. It will help you to compare these fees with those of other accounts.
- Fees may also apply for using services linked to the account which are not listed here. Full information is available in the terms and conditions.
- A glossary of the terms used in this document is available free of charge.
Services and Fees
Our Services and Fees Table below outlines all of the costs associated with Your Change Account. Over time, we intend to reduce these costs to as little as possible. Have a question relating to the costs of Your Change Account? See FAQs or Contact Us| Service | Fee |
| General Account Services | |
| SET FEES | |
| Online or Call Centre registration | Free |
| Card Cost | Free |
| Card Cost for Joint Change Accounts | Free |
| Maintaining the account monthly fee |
Monthly £4.25 Total annual fee £51.00 |
| Payments (excluding cards) | |
| PAYMENTS AND TRANSFERS | |
| Transferring within Your Change Account | Free |
| Sending Money in the UK (Faster Payment) Per payment – When transaction occurs this cost will be taken out immediately | £0.50 |
| Standing order from Wallet (Scheduled Payment) Per payment – When transaction occurs this cost will be taken out immediately | £0.50 |
| Debit card payment in pounds (in store or online) | Free |
| Declined Cash Withdrawal in pounds in the UK | Free |
| DIRECT DEBITS | |
| Direct Debit Per payment – When transaction occurs this cost will be taken out immediately | £0.50 |
| Refusing a Payment due to lack of funds | Free |
| Cards and Cash | |
| UK WITHDRAWALS | |
| Cash Withdrawal In pounds in the UK (ATM) | £1 |
| – Credit Union Members Credit Union member rebate of £0.30 applies. Credit Union member fee £0.70 | (£1.00 – £0.30 = £0.70) |
| Cash withdrawal in pounds in the UK (UK Post Office) | Free |
| Bureaux de Change When transaction occurs this cost will be taken out immediately | £5 or 1.5% of the transaction value (whichever is greater) |
| PAYING IN FEES | |
| Receiving Money from within the UK (Money paid into your account within the UK) | Free |
| Paying in cash (UK Post Office) | Free |
| Regular Payments In (i.e. Salary and Benefits) | Free |
| Overdrafts and Related Services | |
| No overdraft available | not applicable |
| Other Services | |
| VIEWING BALANCE | |
| Online and Mobile App Balance | Free |
| ATM Balance | Free |
| UK Post Office | Free |
| ATM Balance Abroad | Free |
| INFORMATION AND ALERTS | |
| Payment Alerts Online and via Mobile App | Free |
| Payment Alerts by email | Free |
| Payment Alerts by SMS When you receive the SMS this payment will be taken out immediately | £0.05 |
| SERVICE COSTS | |
| Administration Cost | Free |
| ABROAD – INTERNATIONAL | |
| Prepaid debit card payment in a foreign currency (in store or online) | 2.75% [1] |
| Cash Withdrawal in foreign currency outside the UK (ATM) When transaction occurs this cost will be taken out immediately | £1 plus 2.75% FX currency fee [2] |
| Declined Cash Withdrawal in foreign currency outside the UK | Free |
| SECURITY | |
| Replacement Card | £4.95 |
| Replacement Card (When damaged and You are not responsible) | Free |
| ACCOUNT CLOSURE | |
| Cancellation | Free |
| CUSTOMER SERVICE | |
| Customer Services | Call +44(0)203 503 0279. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher. |
| Lost/Stolen Card | Call +44(0)203 503 0279. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher. |
| Activate Card and PIN Retrieval Line | Call +44(0)1244 779612. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher. |
| Package of Services | |
| Rewards Programme Get 3-20% Cash Back into Your Change Account by using Your Change Account Prepaid Debit Mastercard® at a great range of 16 participating retailers. | Free |
- Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by Mastercard on the day the transaction is processed, increased by 2.75%”.
- Some ATM operators may charge an additional ATM withdrawal fee or set their own withdrawal limits.
Account usage limits
Our Usage Table below shows all of the limits associated with Your Change Account. Have a question relating to Usage Limits of Your Change Account? See FAQs or Contact Us.| Value of maximum balance | |
| Maximum Balance on Account | £7,500 |
| Value of faster payments & scheduled payments | |
| Per Day | £5,000 |
| Per Month | £10,000 |
| Per Year | £15,480 |
| Value of paying in limits | |
| Per Day | £5,000 |
| Per Month | £10,000 |
| Per Year | £60,000 |
| Number of paying in transactions | |
| Per Day | 10 |
| Per Month | 30 |
| Per Year | 360 |
| Value of card purchases | |
| Per Day | £5,000 |
| Per Month | £7,000 |
| Per Year | £84,000 |
| Number of card purchases | |
| Per Day | 20 |
| Value of ATM withdrawals | |
| Per Day | £500 |
| Per Month | £7,000 |
| Per Year | £80,000 |
| Number of ATM withdrawals | |
| Per Day | 3 |
| Value of Post Office withdrawals | |
| Per Day | £500 |
| Per Month | £7,000 |
| Per Year | £80,000 |