Costs & usage limits of
Your Change Account
What does it cost?
For every feature on Your Change Account there is always a cost to us which is why, unfortunately, there are costs associated with The Change Account. You only pay for the features you use; your finances will never have to subsidise other customers.
Many of us are familiar with the cost of a bounced (returned) Direct Debit and paying over-limit fees on overdrafts.
Most basic bank account and current account providers charge for this.
With The Change Account you’ll never pay any penalty charges.
Costs table
Our Cost Table below outlines all of the costs associated with Your Change Account. Over time, we intend to reduce these costs to as little as possible.
Have a question relating to the costs of Your Change Account? See FAQs or Contact Us
| COST SUMMARY | CARD HOLDER COSTS | TIMINGS |
|---|---|---|
| Set Costs | ||
| Online or Call Centre registration | FREE | |
| Card Cost | FREE | |
| Card Cost for Joint Change Accounts | FREE | |
| Monthly Cost (per Change Account not per card) | £4.25 | You will be charged this fee at the beginning of the following month upon agreeing to the terms and conditions |
| UK Withdrawals | ||
| ATM withdrawals | £1 | |
| Retailers who provide cashback at POS | FREE | |
| Bureaux de Change | £5 or 1.5% of the transaction value (whichever is greater) | When transaction occurs this cost will be taken out immediately |
| PAYING IN FEES | ||
| Single Payments onto Your Change Account | FREE | |
| Regular Payments In (i.e. Salary and Benefits) | FREE | |
| PAYMENTS AND TRANSFERS | ||
| Transferring within Your Change Account | FREE | |
| Faster Payment from Card account | £0.50 (per payment) | When transaction occurs this cost will be taken out immediately |
| Scheduled Payment from Wallet | £0.50 (per payment) | When transaction occurs this cost will be taken out immediately |
| Purchase Transactions (in store or online) | FREE | |
| ATM Declined Transaction | FREE | |
| DIRECT DEBITS | ||
| Direct Debit | £0.50 (per payment) | When Direct Debit has been paid this cost will be taken out immediately |
| Unpaid Direct Debit | FREE | |
| VIEWING BALANCE | ||
| Online and Mobile App Balance | FREE | |
| ATM Balance | FREE | |
| ATM Balance Abroad | FREE | |
| INFORMATION AND ALERTS | ||
| Payment Alerts Online and via Mobile App | FREE | |
| Payment Alerts by email | FREE | |
| Payment Alerts by SMS | £0.05 | When you receive the SMS this cost will be taken out immediately |
| SERVICE COSTS | ||
| Administration Cost | FREE | |
| ABROAD – INTERNATIONAL | ||
| Purchase transactions (in store or online) | 2.75% [5] | This depends on the retailers standards |
| ATM withdrawals | £1 plus 2.75% FX currency fee [6] | When transaction occurs this cost will be taken out immediately |
| ATM Declined Transaction | FREE | |
| SECURITY | ||
| Replacement Card | £4.95 | |
| Replacement Card (When damaged and You are not responsible) | FREE | |
| ACCOUNT CLOSURE | ||
| Cancellation | FREE | |
| CUSTOMER SERVICES | ||
| Customer Services | Call +44(0) 1753 778613. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher. | |
| Lost/Stolen Card | Call +44(0) 1753 778613. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher. | |
| Activate Card and PIN Retrieval Line | Call +44(0) 1244 779612. This is an automated line open 24/7. Calls are charged at your standard network rate, calls from mobiles may be higher. | |
- Opinium Survey of 2,015 UK adults, 31.01.13, retrieved 13.05.14. Costs verified at 05.07.13.
- Bacs “Direct Debit overtakes cash payments for the first time”, released 02.07.13, retrieved 13.05.14.
- http://www.moneysavingexpert.com/reclaim/bank-charges, released 28.04.14, retrieved 13.05.14.
- Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by Mastercard on the day the transaction is processed, increased by 2.75%”.
- Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by Mastercard on the day the transaction is processed, increased by 2.75%”.
- Some ATM operators may charge an additional ATM withdrawal fee or set their own withdrawal limits.
Account usage limits
Our Usage Table below shows all of the limits associated with Your Change Account. Have a question relating to Usage Limits of Your Change Account? See FAQs or Contact Us.
| Value of maximum balance | |
| Maximum Balance on Account | £7,500 |
| Value of faster payments & scheduled payments | |
| Per Day | £5,000 |
| Per Month | £10,000 |
| Value of paying in limits | |
| Per Day | £5,000 |
| Per Month | £10,000 |
| Number of paying in transactions | |
| Per Day | 10 |
| Per Month | 30 |
| Value of card purchases | |
| Per Day | £5,000 |
| Number of card puchases | |
| Per Day | 20 |
| Value of ATM withdrawals | |
| Per Day | £500 |
| Number of ATM withdrawals | |
| Per Day | 3 |