IMPORTANT MESSAGE ABOUT NEW APPLICATIONS AND MOBILE APP

WE ARE NO LONGER ACCEPTING ANY NEW APPLICATIONS FOR CHANGE ACCOUNT – WITH IMMEDIATE EFFECT.

EXISTING CARD HOLDERS CAN STILL USE THEIR ACCOUNT AS NORMAL

We are still experiencing intermittent technical issues with the Mobile App.

If you need to access your account please login via the website or contact our Customer Service team on 0203 503 0279 or you can send us an email via thechange.account@exelaonline.com.

Our IT team are working to resolve this as soon as possible, but please accept our apologies for any inconvenience caused.

Sincerely,  

The Change Account Team


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